Legal Information

Last updated: 2 November 2026

This page sets out the legal information that entertyna publishes to comply with the law of England and Wales and the wider law of the United Kingdom. It is a statutory and regulatory notice rather than marketing copy. It identifies the company that operates this website, records its registration, tax and data protection identifiers, explains the rules that apply to visitors and to the feeds and services described here, and points to the separate policies that govern privacy, cookies, contracts, payments and refunds. Please read it alongside our Privacy Policy, Cookie Policy, Terms and Conditions, and Payment and Refund Policy.

1. Status and Scope of This Legal Information Page

The details on this page are published to meet the trading disclosure duties in the Companies Act 2006 and the Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015, the service information duties in the Provision of Services Regulations 2009, the information duties in the Electronic Commerce (EC Directive) Regulations 2002, and the transparency duties in the UK GDPR and the Data Protection Act 2018. The same core details appear on the operator's websites, business letters, order forms and emails where the law requires them.

This page is not a contract and does not replace the Terms and Conditions. Where this page and the Terms and Conditions differ, the Terms and Conditions prevail, except where mandatory law gives you stronger rights. Nothing on this page limits rights that cannot be excluded by law, including rights under the Consumer Rights Act 2015.

2. Identity of the Website Operator and Its Role

This website, entertyna, is owned and operated by SRVertex LTD, which trades as SRV Hub. In this page, "we", "us", "our" and "the operator" mean that company, and "you" means the person visiting or using the website.

The operator is the publisher of the website and, for the purposes of the UK GDPR and the Data Protection Act 2018, the data controller for personal data collected through the website, the contact form and the cookie banner, unless a separate written agreement states otherwise. Where the operator handles feeds, recordings or personal data on behalf of a broadcaster, production company or other client, it acts as a processor for that client and, in limited circumstances, as an independent controller for its own security, compliance and record-keeping purposes. The client remains responsible for the underlying content and for the rights attached to it.

The operator is not a marketplace, auctioneer, agent or broker for third parties, and it does not act as the agent of any visitor. Statements on this website about services, capacity, equipment, routes or schedules are indicative descriptions and are not an offer capable of acceptance; a contract is formed only when the operator accepts an order in writing.

3. Legal Form, Registration Details, Tax Identifiers and Responsible Representatives

The operator is a private company limited by shares, incorporated and registered in England and Wales and registered with Companies House, the United Kingdom registrar of companies. The following identifiers are displayed on this website and in the operator's business communications, as required by law:

Legal Entity: SRVertex LTD
Trading Name: SRV Hub
Company Registration Number: 09618630
Place of Registration: England and Wales
VAT Registration Number: GB251413343
ICO Registration Number: ZB134402
Registered Office: 32-34 Greenhill Crescent, Watford, Hertfordshire, WD18 8JU, United Kingdom

The directors of the company are its responsible representatives for the purposes of these disclosures and are responsible for ensuring that websites, business letters, order forms and emails contain the required information. The company has not appointed a statutory Data Protection Officer; data protection questions, requests and objections should be sent to info@gravitymedia.com, where they will be handled by the person responsible for data protection within the business.

Where an activity requires a licence, authorisation or registration, for example a licence issued by Ofcom for the provision of broadcast or radio services, or authorisation relating to radio, satellite or electronic communications equipment, the operator holds and maintains that licence and will provide the relevant details on request. Where the operator or its group meets the £36 million turnover threshold in section 54 of the Modern Slavery Act 2015, a slavery and human trafficking statement will be published each financial year in a prominent position on the home page.

4. Registered Office, Contact Details and Complaints Route

The registered office of the operator is the address shown as Registered Office: 32-34 Greenhill Crescent, Watford, Hertfordshire, WD18 8JU, United Kingdom. The registered office is the statutory address at which legal documents may be served on the company. It is a legal address and may not be the place where services are delivered, where equipment is held or where staff are based.

The contact details published for direct, rapid and effective communication are:

Email: info@gravitymedia.com
Telephone: 020 3104 0000
Registered Office: 32-34 Greenhill Crescent, Watford, Hertfordshire, WD18 8JU, United Kingdom

You can also use the contact form on the Contacts page of this website. These routes may be used for information requests, complaints, service enquiries, notices about content and rights, and requests relating to personal data. We aim to acknowledge messages within five working days and to give a substantive response within twenty working days; where a matter is complex, we will tell you how long we expect it to take. A complaint about a service should be sent to info@gravitymedia.com with a description of the issue, the date it occurred and any relevant reference numbers, so that it can be investigated and answered properly.

5. Purpose, Scope and Intended Audience of the Website

This website is the central hub for the operator's media feed activity. It describes and supports professional video operation, live signal management, content distribution, camera work, and the delivery of reliable, high-quality feeds for news programmes and television broadcasting. The website is aimed primarily at broadcasters, production companies, news organisations, rights-holders and other professional users in the United Kingdom and, where the operator can lawfully provide services, in other countries.

Some parts of the website are open to anyone, including general information pages, the Contacts page and this legal page. Other parts, such as booking tools, client areas, feed schedules and technical documentation, may be restricted to authorised users and may be subject to separate contractual terms. The website is not directed at children, and we do not knowingly design any part of it for use by children.

Services described on this website may depend on third-party infrastructure, including satellite capacity, fibre routes, IP contribution networks, studios, venues and accreditation. Availability, schedules and technical parameters shown on the website are therefore indicative and may change. Where the law of another country applies to a particular engagement, that law may impose additional requirements, and the operator will comply with the requirements that apply to the services actually provided.

6. Access to the Website and Acceptable Use

You may access and use the public parts of this website for lawful purposes connected with the services described on it. Access is provided on a temporary basis, and we may suspend, withdraw, restrict or change any part of the website without notice, including for maintenance, security or capacity reasons. We do not guarantee that the website or any part of it will always be available.

6.1 Rules that apply to all visitors

Do not use the website in any way that breaches applicable law, regulation or a code of practice that applies to broadcasting or media services.
Do not attempt to gain unauthorised access to the website, to client areas, to feeds, to servers or to any connected system, and do not test, scan or probe our systems for vulnerabilities without our prior written consent.
Do not introduce viruses, malware, spyware or any other harmful material, and do not mount denial-of-service attacks or otherwise interfere with the proper working of the website.
Do not scrape, harvest, crawl or systematically extract content, schedules, contact information or data from the website, and do not use automated tools to copy it for commercial purposes.
Do not remove, obscure or alter copyright, trade mark, accreditation or other proprietary notices.
Do not impersonate any person, misrepresent your affiliation with any organisation, or use the website to send unsolicited advertising or spam.

6.2 Rules that apply to feeds, signals and material

Live signals, contribution feeds, recordings and associated metadata are supplied only for the purposes, territories and durations agreed in writing.
You must not record, re-transmit, re-edit, redistribute, sub-licence, syndicate or commercially exploit any feed or material supplied to you unless the applicable contract expressly allows it.
You must respect embargoes, clearance requirements, privacy rights, image rights and the rights of rights-holders, contributors, presenters and members of the public who appear in material.
You must not use the website or the services to distribute material that is unlawful, defamatory, discriminatory, obscene, malicious or infringing, or that breaches applicable broadcasting standards.

If you breach these rules, we may suspend or terminate your access, withdraw services, refuse future orders and take legal action. We may also report suspected criminal activity to law enforcement, regulators and affected third parties, and we may co-operate with them in investigating it.

7. Ownership and Permitted Use of Website Content and Intellectual Property

All intellectual property rights in this website and in the material published on it are owned by the operator or used under licence. This includes copyright in text, graphics, photographs, footage, camera work, screen layouts and source code; database rights; rights in trade marks, trade names, logos, service marks and brand elements; and rights in technical documentation, schedules and specifications. Copyright and other rights are reserved.

You may view, browse and display the public pages of the website, and you may print or store one copy of individual pages for your own internal evaluation or for the purpose of placing an order, provided that you keep all proprietary notices intact. Any other use requires our prior written permission.

In particular, you must not copy, reproduce, republish, upload, post, transmit, distribute, sell, licence, frame, mirror, deep-link to restricted content, create derivative works from, or otherwise exploit any part of the website or its content for commercial purposes. The operator's trade marks and brand elements must not be used without written consent, and nothing on this website grants any licence, by implication, estoppel or otherwise, other than the limited permission described above. Third-party trade marks and names remain the property of their respective owners and are acknowledged on this page.

Where you send us material, such as comments, briefs, images, clips or data, you confirm that you have the right to do so and you grant us a non-exclusive, royalty-free licence to use, store, reproduce and adapt that material for the purpose of providing services, operating the website and complying with the law. You must not send us confidential material unless we have agreed in writing to receive it. If you believe that content on this website infringes your rights, please notify us at info@gravitymedia.com with details of the material, the right relied on and evidence of ownership, and we will investigate promptly.

8. Data Protection and Electronic Communications Transparency

The operator processes personal data in accordance with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. The full detail of what we collect, why we collect it, how long we keep it and who we share it with is set out in our Privacy Policy and Cookie Policy, which form part of this notice. In summary, and as required by Articles 13 and 14 of the UK GDPR, you can expect the following information to be available to you when we collect personal data from you:

The identity and contact details of the controller, together with the contact details of any representative or data protection officer where one is required.
The purposes of the processing and the lawful basis for it, including, where relevant, our legitimate interests in operating, securing and promoting a professional media services business.
The recipients or categories of recipient of personal data, including service providers, broadcasters, production partners, professional advisers and regulators.
Details of any transfer of personal data outside the United Kingdom and the safeguards used, such as adequacy regulations or approved contractual clauses.
How long personal data is kept, or the criteria used to decide retention periods.
Your rights to access, rectify, erase, restrict, object to or port personal data, and to withdraw consent where processing is based on consent.
Your right to complain to the Information Commissioner's Office, and whether the provision of personal data is a statutory or contractual requirement and what happens if you do not provide it.
Whether any decision is taken solely by automated means, including profiling, and the significance and consequences of that processing.

Cookies and similar technologies are used only as described in our Cookie Policy. Non-essential cookies, including analytics and marketing cookies, are set only after you give consent through the site-wide cookie banner, and you can change or withdraw that consent at any time. We do not sell personal data. Where we send marketing by electronic mail, we do so in accordance with the Privacy and Electronic Communications Regulations 2003, including the soft opt-in rules for existing customers and the right to opt out in every message.

9. Accuracy, Availability and Proportionate Limitations of Liability

We take care to keep the information on this website accurate and up to date, but the website is provided on an "as is" and "as available" basis. Technical information about routes, signal parameters, equipment, schedules, capacities and delivery times may change at short notice and may depend on third parties, including satellite operators, network providers, venues, accreditation bodies and clients. We do not warrant that the website will be uninterrupted, timely, secure or free from errors, or that any statement on it is complete or current at the moment you read it.

To the fullest extent permitted by law, we exclude all conditions, warranties and representations that are not expressly stated in a signed contract, and we are not liable for loss of profit, loss of revenue, loss of business, loss of opportunity, loss of anticipated savings, loss or corruption of data, or indirect or consequential loss, however arising. Where we are liable, our total liability in connection with the website and any single engagement is limited to the greater of the fees paid by you to us for the relevant services in the twelve months before the event giving rise to the claim, or one hundred pounds.

Nothing in this notice excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of terms implied by section 49 of the Consumer Rights Act 2015 (services performed with reasonable care and skill) or by sections 9 to 11 of that Act where they apply, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, you have statutory rights in addition to the rights set out here, and nothing on this page affects them.

10. External Links and Third-Party Content

This website may contain links to websites, platforms, players, feeds and resources operated by third parties, and may embed or refer to third-party content such as video players, streaming services, mapping tools and scheduling systems. Those links and embeds are provided for convenience only. We do not control third-party services, we do not endorse them, and we are not responsible for their content, availability, security, accuracy, privacy practices or cookie use.

When you follow a link or interact with embedded content, you leave our website or load content from a third party, and the terms and privacy notices of that third party apply. We recommend that you read them before providing personal data or entering into a contract. Embedded players, analytics services and social features may set cookies or similar technologies on your device; where they do, they are set in accordance with our Cookie Policy and, where consent is required, only after you have given it through the cookie banner.

Where content on this website is supplied by clients, rights-holders, partners or other users, responsibility for that content, including its accuracy and its compliance with rights and law, remains with the person who supplied it. Complaints about third-party content should be directed to the relevant provider, although we will pass on notices that concern material we host where it is appropriate to do so.

11. Other Policies That Apply to This Website

This legal information page works together with the following policies, which you should read before using the website or ordering services. They are referred to here by name so that you can find them on the website:

The Privacy Policy, which explains how personal data is collected, used, shared, stored and protected, and how to exercise your rights under the UK GDPR and the Data Protection Act 2018.
The Cookie Policy, which lists the cookies and similar technologies used on the website, their purposes and durations, and how to manage or withdraw consent under the Privacy and Electronic Communications Regulations 2003.
The Terms and Conditions, which set out the rules for using the website, the basis on which orders are accepted, the scope of services, service levels, client obligations, suspension and termination, and the contractual limits of liability.
The Payment and Refund Policy, which explains prices, currencies, invoicing, payment terms, cancellation charges, refunds, credit notes and the treatment of cancelled or postponed productions and feeds.
The Accessibility information for the website, where published, which describes the measures taken to make the website usable and how to report accessibility problems.

Where there is a conflict between this page and those policies, the Terms and Conditions prevail as between the operator and a client, except where mandatory law, including consumer protection law, provides otherwise. Where a policy is updated, the version published on the website at the time of your visit or order applies.

12. Applicable Law, Competent Courts and Consumer Dispute Rights

This website, this legal information page and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales. Subject to the paragraph below, the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim.

If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of your own part of the United Kingdom, and you may also rely on the mandatory consumer protection rules of the law of your place of residence. If you are a consumer, nothing in this page prevents you from bringing a claim in the courts of the country in which you live where the law allows it.

Where goods or services are supplied to a consumer at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a right to cancel within fourteen days of the conclusion of the contract, unless an exception applies, for example where you have asked for services to begin immediately and acknowledged that you lose the cancellation right once the service is fully performed. Where a cancellation right applies, we will provide the required information and, where relevant, a model cancellation form, and refunds will be made without undue delay and in any event within fourteen days of cancellation in accordance with our Payment and Refund Policy.

Consumer rights under the Consumer Rights Act 2015 apply in addition to the terms described here; services must be performed with reasonable care and skill, and digital content must be of satisfactory quality. We are not obliged to participate in alternative dispute resolution for consumer disputes, and we do not currently commit to doing so; if we decide to use an alternative dispute resolution provider in a particular case, we will tell you which provider and how the process works, in line with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Complaints should first be sent to info@gravitymedia.com. If you are not satisfied with our handling of a data protection matter, you may complain to the Information Commissioner's Office, and consumer advice is available from Citizens Advice and Trading Standards services.

13. Changes to This Page and How to Contact Us

We review this page regularly and may update it to reflect changes in the law, our registrations, our services or the way the website operates. The date shown at the top of the page is the date of the most recent version. Where a change is material, we will take reasonable steps to draw it to your attention, for example by a notice on the website. Continued use of the website after a change takes effect means that you accept the updated page.

If you have questions about this page, the information published on it, or the way the operator complies with its legal obligations, please contact us using Email: info@gravitymedia.com, Telephone: 020 3104 0000, or Registered Office: 32-34 Greenhill Crescent, Watford, Hertfordshire, WD18 8JU, United Kingdom. You can also use the contact form on the Contacts page. This page and the website are published in English, and the English version prevails over any translation.

14. Statutory Information at a Glance

The following block repeats the principal legal identifiers in a compact form for reference and for use in the website footer: